Telemarketing can be a great way to boost a company’s sales – but it can also be seen as a nuisance to many people who receive regular calls from telemarketers.
If you’re working as a telemarketer, you might be disillusioned with the job because of how much stress is put on your position. However, if you use proper preparation and coping methods, you can turn what might be a difficult job into a fruitful long term career!
Get Mentally Prepared
Before you start your day, it’s important to get in the right mindset. Start by staying positive, breathing deeply, and reminding yourself of how necessary your position is.
Before starting to make each call, make sure to give yourself some time to plan out what will be said on the phone. Even doing a little rehearsal and thinking about all the possible questions a customer may ask and the rebuttals that you will use to answer those questions may go a long way in converting a potential lead into a paying customer.
By planning out what you’re going to say and how you’re going to say it, you can automatically come across as more confident and knowledgeable to each customer you speak with.
Know How To Leave A Good Voicemail
In some cases, a customer won’t answer or be available to take your call. All is not lost! If you leave an effective, short voicemail you can still capture their attention.
Make sure to state your name, position, company, and the reason or reasons you’re calling.
The more succinct you can be, the more you’ll leave customers curious in learning more about what you have to offer.
Stay Positive With Customers
Even if your position may be frustrating, the last thing you’ll want to do is take out your frustrations on your customers.